ICTContact just got better. Our cloud contact center software now gives you more control over your inbound and outbound campaigns, so you can reach the right customers at the right time.
You can build IVR flows, manage agents, route calls and track every contact in the built in CRM. Campaigns run across voice, SMS, email and fax, and you can brand the whole platform as your own.
We're getting ready to launch ICT Exam, a new online assessment experience on ICTLMS. If you run a school, a training center or a certification program, ICT Exam will help you create, deliver and grade exams in the cloud.
ICTLMS already gives you a full learning platform. ICT Exam adds a focused exam flow with question banks, timed tests and clear results, and it connects to the tools you already use through LTI 1.3.
Say hello to ICTDesk, our cloud help desk and live support software. If you want to answer customer questions fast and keep every request in one place, ICTDesk gives you the tools to do it.
With ICTDesk you get ticketing, a shared inbox and live chat, so your team can pick up conversations from your website and turn them into tracked tickets. You can brand the help desk as your own and run it in the cloud with no server to manage.
ICTPBX has a new release, and it makes running a hosted PBX business easier than ever. ICTPBX is our white label, multi tenant IP PBX built on ICTCore and FreeSWITCH, so you can offer phone service to your customers under your own brand.
There is huge demand in businesses for the integration ability of communications solution. The combination of communications solution and web/software applications (aslo named as Computer Telephony Integration) substantially increases the productivity of a company. Following is a list of common areas in various businesses across the world which can get benefit from Computer Telephony Integration (CTI).
In this blog post, we'll talk about various open source software that has leading role in emergence of Information and communication technologies (ICTs). Following is list of top rated, mature and reliable open source telecom applications that revolutionized the communication concepts. This list is categorized in different domains each containing the list of software in that domain.
Welcome to ICTVision's Official Blog. This is our first post here. In this blog, we are going to talk about the products, services and solutions that we provide to our customers. We'll also talk about the open source information and telecommunications projects, their features, tutorials, announcements and other relevant topics. We’ll put in our best to keep it going! (Insha-Allah)
