Asterisk Support Service Packages
ICTVision provides Asterisk support services to run your business smoothly by monitoring and maintaining your asterisk / Linux servers. Our Asterisk Support Engineers monitor Asterisk / Linux Servers during client's business hours and we provide emergency services when some issue arise at client's servers.
Maintenance Services include
- Performance Tuning of Asterisk / Linux Server
- Fixing security holes to make Asterisk / Linux Server secure from attack
- Update old software / applications with latest version
Note: Asterisk Dialplan programming is not included in this support package.
Asterisk Support Packages
| Standard | Gold | Platinum | |
|---|---|---|---|
| Price per month | $100 | $200 | $400 |
| Response Time | 12 hours | 4 hours | 1 hours |
| Remote Health Check | Yes | Yes | Yes |
| Modes of Accessibility | Chat/ E Mail/ Skype | Chat/ E Mail/ Skype | Chat/ Telephone/ E Mail/ Skype |
| Number of Servers Supported | 1 | 1 | 1 |
| Number of Tickets Allowed per Month | 3 | 6 | 12 |
| Configuration and Administration of Asterisk | Yes | Yes | Yes |
| One time Installation of Asterisk, TrixBox, Elastix & FreePBX and Dial plan configuration | On Request | On Request | On Request |